Stay updated with all the latest
upgrades from ClearTax E-invoicing

Product Updates

Product release Feb-2025

E-Invoicing

Changes in consolidation logic

The consolidation algorithm has been updated in line with LHDN guidelines, as now the relaxed guidelines for phase 1 customer is ending on 31st Jan’25

  • Document number series is reported to the LHDN for invoices consolidated
  • The document number series is updated in the product description and can be viewed on the invoice PDF and invoice details on UI
  • The changes are applicable for B2B (sales & self-billed) and B2C invoices

Support for E-invoice version 1.1

  • Invoices reported from ClearTax systems to LHDN are now digitally signed to support E-invoice version 1.1
  • Users can verify the e-invoice version by scanning the QR code on the invoice

Landing page for reconciliation

  • Improved the discoverability and navigation for reconciliation by adding a landing page for reconciliation which is also accessible from the side bar
  • All reconciliations can be access from this section - Sales e-invoice Vs SR and Self billed invoices vs PR

Enhancements:

  • Support to upload B2B (sales and self-billed) invoices on the product via SFTP. Users can come on the UI to consolidate these invoices.
  • Added support for JSON format in response of Delete API
  • Regeneration of cancelled invoices on the same invoice numbers is supported for both API and manual ingestion (via UI)
  • Same invoice can now be used across different document types - invoices, CRN, DBN, Refund note for e-invoice generation

Enhancements on the B2C customer portal:

  • Improved the user experience to handle slow latency in LHDN response when generating e-invoices (invoices stuck in submitted state) by providing clear communication and redirection
  • Handled the issue of new user signup flow when logging out from account by retaining the same customer portal URL upon logout.

Product release Jan-2025

We are pleased to announce that the major updates and enhancements to the ClearTax e-Invoicing portal are now live.
These updates are designed to streamline your e-invoicing operations further, enhance functionality, and improve user experience.

New Features & Enhancements

Product Health Status Page

The new Product Health Status page allows you to track API performance and monitor the health of government infrastructure (LHDN) in real-time. You can also subscribe to email alerts whenever performance degrades.

Alerts & Communication Settings

You can now customize TINs and email recipients for a variety of alerts and reports directly in the “Alerts & Communication” settings. This helps to ensure alerts reach the right stakeholders in your organization.

Email API

Automatically send invoice PDFs directly to users from your existing systems for faster and more efficient communication.

Other Enhancements

  • Expanded Date Range for MIS Dashboard: MIS dashboard now supports a 3-month date range, providing deeper insights into your business trends and operations.uired documents of the same type for a given month.
  • Multiple Document Numbers for Credit Notes: Add multiple document numbers as references when issuing credit notes, reducing the need for separate credit notes for each reference.
  • Enhanced GET PDF API: Instead of relying on document IDs which were cumbersome to retrieve you can now use readily available document numbers to retrieve PDFs.
  • Simplified Document Edit Screens:  Fields like freight charges and sales tax exemption certificates, whose usage is unclear in invoice value calculation, have been removed for faster and simpler editing.

Product release Dec-2024

We are excited to share the latest updates and enhancements that went live in December on the ClearTax e-Invoicing portal. These new features streamline invoicing processes, improve user experience, and provide more comprehensive reporting capabilities.

New Features of ClearTax E-Invoicing Portal

Feature/Enhancement

Description

Sales Reconciliation for B2C

Reconciliation of B2C sale e-invoices with the Sales Register, ensuring accurate record-keeping.

Send Email to Multiple Recipients

Pass multiple email addresses (comma-separated) to generate and send e-invoices via automated email triggers, making it easier to send to multiple recipients.

Delete Invalid and Failed Invoices

Easily removing invoices in a failed or invalid state, simplifying invoice management.

Invoice Loader on Documents Screen

Improved user experience when scrolling to the end of the page on the documents screen, ensuring smoother navigation.

Consolidated Invoices Details in MIS Dashboard

Added consolidated invoice details to the summary cards in the MIS dashboard for a more comprehensive overview of your invoicing data.

These updates are designed to make your invoicing process more efficient, accurate, and user-friendly. We encourage you to explore the new features and leverage them to optimize your invoicing workflows.

Product release Oct-2024

We are glad to announce that we have updated several new features for the ClearTax e-Invoicing Portal. These updates are aimed at streamlining your e-invoicing process, improving accuracy, and compliance with e-invoicing rules.

Below is a detailed overview of each new feature, along with its potential impact on your business and use cases.

1. Fetch Purchase Documents
Users can now fetch all purchase invoices via the LHDN portal.
This specific feature simplifies procurement reporting, ensuring that all purchase transactions are extracted in one go. Businesses can cross-verify their supplier ledger with purchases in real time.

2. Rejection of Purchase Invoices
Users can now reject purchase e-invoices directly from the ClearTax portal, without the need to log into the MyInvois Portal.
This improves workflow efficiency by enabling faster rejection of incorrect or invalid invoices. For example, finance teams can immediately reject erroneous invoices, preventing payments for incorrect goods or services without having to login to MyInvois Portal

3. Document Audit Trail
An audit trail is now available for tracking submitted and received documents with a timestamp.
Businesses can now have complete visibility into the lifecycle of e-invoices, ensuring full transparency. Businesses can easily track modifications or validations in their invoices, reducing risks during internal or external audits.

4. Cancellation of Consolidated Invoices
Consolidated e-invoices can now be canceled from the ClearTax portal.
Businesses dealing in B2C transactions or those under LHDN’s six-month grace period can now cancel invoices in bulk. It's a valuable tool for businesses handling high transaction volumes, ensuring quick and efficient corrections reducing risk of non compliance.

5. Re-generation of  canceled E-Invoices 
Resubmit canceled (if needed) e-invoices for B2B, self-billed, and B2C transactions 
Previously, if you cancel an invoice, you'd have to generate a brand-new e-invoice to resubmit it. But now, with our latest update, you can submit canceled e-invoices for B2B, self-billed, and B2C transactions without needing to create a new one.

6. Updating Status for Canceled Documents
A sync feature now updates the status of invoices on the MyInvois portal with ClearTax database, ensuring real-time updates on the ClearTax dashboard.
This feature ensures real-time synchronization, preventing mismatches between ClearTax and LHDN. Businesses can maintain up-to-date records, ensuring all cancellations are reflected accurately, reducing errors in reporting.

7. CSV Report
The CSV reports have been revamped to include and omit certain fields, with changes to the sequencing for better alignment with reporting needs.
The improved reporting provides granular visibility into e-invoicing data, helping businesses analyze patterns and transaction details more effectively. 

8. Fetching of Invoices Based on Additional Custom Fields
Invoices can now be retrieved using additional custom fields from the B2C customer portal.
This feature allows businesses to customize invoice retrieval based on specific transaction criteria, improving tracking and management of particular transactions like promotions or refunds.

9. SFTP Email Report
Automatically sends detailed activity reports to customers via SFTP.
Allowing businesses to track their invoicing performance and activities efficiently without manual intervention ensuring improved compliance and operational oversight.

How to use Enhanced print templates 

Enhanced Print Templates for a Smoother Invoicing Experience

We’ve made some updates to our print templates to make your invoicing process even easier:
New Templates- We’ve added new options to cover more of your needs:

- Export Invoices for export transactions.
- B2C Invoices for business-to-consumer transactions.

A Government Format template that aligns with the MyInvois portal guidelines.

Easier to Find What You Need- We’ve renamed the templates so it’s simpler to pick the right one:

i. Standard EInvoice Template (ID: 1)
ii. ClearTax Export Template (ID: 6)
iii. ClearTax EInvoice Template (ID: 8)
iv. Govt EInvoice Template (ID: 9)
v. ClearTax B2C EInvoice Template (ID: 33)

Template Previews & Helpful Descriptions:
Now, you can preview each template before using it, and we’ve added descriptions for things like country codes, tax types, and units of measurement to make everything clearer.

Cleaner Layout & Better Formatting:
We’ve tidied up the alignment and hidden unnecessary fields to improve the overall look of your invoices.

Currency Formatting: The currency symbol has been removed from all amounts, and values are now shown in the invoice’s currency code for greater clarity.These changes only apply to our standard print templates. Any custom templates you have remain unchanged.

How to easily delete failed documents

You can now delete Failed documents directly through the ClearTax portal or via our API:

  • On the Portal: Just click on the document, head to the “Actions” dropdown, and select “Delete.”
  • Via API: If you prefer working through the API, you can now use the existing "Delete API" to clean up failed documents seamlessly.

How to use Improved document tracking on the Homepage

We’ve made some tweaks to the homepage tiles to help you track documents more effortlessly. Now, you’ll be able to see document numbers for Sales and Purchase documents with a "Consolidated" status—offering clearer insights at a glance.

We’re confident these updates will make your invoicing smoother and more efficient, giving you more control and clarity in managing your documents. As always, we're continuously working to improve your experience and would love to hear your feedback on these changes.

How to do Consolidated e-invoicing

ClearTax e-invoicing portal that allows businesses to generate consolidated e-invoices for B2B and B2C sales documents, as well as self-billed purchases.As per the latest guidelines shared by LHDN on 30th July, LHDN has granted relaxation in the way businesses are allowed to consolidate their documents instead of reporting each document separately during the interim relaxation period (6 months).To meet LHDN compliance standards, businesses can use the ClearTax portal to consolidate their sales and self-billed purchase documents.Steps to Use ClearTax for Consolidated e-InvoicingTo generate consolidated e-Invoices on the ClearTax portal, follow these steps:

1. Upload Your Documents: Consolidation can be done for B2B and B2C sales and self-billed purchase documents. First, ensure all your documents are uploaded to the ClearTax portal. You can upload your data in two ways:

  • Data Push API: Push your data via API.
  • Manual Upload: Prepare and upload your data manually on the ClearTax portal.

2. Select Documents for Consolidation: Consolidation can be performed for any document type supported by LHDN (e.g., Invoice, Credit Note) for a given calendar month. However, please note:

  • Only one document type can be consolidated per request (e.g., all invoices or all credit notes, but not both).
  • Consolidation can only be performed for documents within the same calendar month.

3. Generate Consolidated e-Invoices:

  • Select all required documents of the same type for a given month.
  • Click the "Generate Consolidated e-Invoice" button on the ClearTax portal.
  • Your consolidated e-Invoices will be available under the "Consolidated Documents" tab.

How to Handle e-Invoice Size Exceeded Errors

We have observed that for certain transactions users get the error message “maximum allowed document line length 2000 exceeded” or “maximum allowed document size 300 KB exceeded” while generating e-Invoice.

What is this error?
LHDN allows document size less than 300 kb in a request to generate e-invoice, however in cases where a single invoice has a huge number of line items this payload size is breached and LHDN gives an error message - “Invalid structured submission, ​​​Maximum allowed document line length 2000 exceeded.” or “Invalid structured submission. Maximum allowed document size 300 KB exceeded”, even after minification of payload is done.

Based on our observation, when an individual document has between 50-75 line items then size of payload as per LHDN data schema increases to more than 300 Kb and we start getting this error from LHDN side, when we send the payload for e-Invoice generation. 

In certain cases, we have observed, higher numbers of line items also get accepted when the amount of details in a document is minimal.

How to resolve this error?
In case when a single invoice has a huge number of line items or when you are receiving the above-mentioned error message, LHDN has recommended that you split the invoice into multiple smaller invoices of lesser line items so that document size is less than 300 Kb and try to generate e-invoice for the individual smaller invoices.  


How to split the invoice?

  • You can choose to split the document into multiple documents and add a suffix in the end. For example: You have an invoice with document number INV0001 with 150 line items. You can split this document into 3 documents INV0001_01, INV0001_02 and INV0001_03 with 50 line items each and then generate e-Invoice for all 3 documents.
  • You may also choose to create multiple documents in your system by splitting the line items into multiple documents within your system (ERP, billing system etc.) and create e-Invoice for each document and share them with your customer.
  • Alternatively, you may choose to include original documents as part of consolidation if any of the methods are not feasible

Please note, these are some of potential solutions and there may be other ways to handle splitting of invoices that you may explore. We suggest you discuss internally and choose the right method as per your business needs. We will keep you informed in case there is any change in specification by LHDN regarding this.

How to use FAQ Page for all your queries

We understand that navigating the e-invoicing process can sometimes raise questions. To assist you further, we've compiled a comprehensive list of Frequently Asked Questions (FAQs) tailored specifically for you.

Check out our FAQ page where you’ll find answers to common questions like:

  • How to manage your e-invoices on the ClearTax Web Portal
  • Troubleshooting common issues
  • Understanding various features like time zone settings, document import/export, and more

Access the FAQ Page Here

Whether you're new to our platform or have been using it for a while, this resource is designed to make your experience as seamless as possible. If your question isn’t covered, our Customer Success Team is always ready to provide personalized support.

How to change your timezone in Cleartax e-Invoicing portal

Did you know that you can choose between Malaysia Time (MYT) and Universal Time Coordinated (UTC) as your preferred time zone for processing and viewing your e-invoices on the ClearTax Web Portal?Default Setting: UTCClearTax processes and displays your data by default in Universal Time Coordinated (UTC) as LHDN expects the timezone to be in UTC. Any e-invoicing payload you send to ClearTax is managed using UTC, and you'll see this time zone reflected in your Import History, Document Details Page, Print, and Reports.Changing the Time Zone to MYT You have the option to switch the time zone setting to Malaysia Time (MYT). By making this simple change, ClearTax will process all date and time data according to MYT, and you'll see MYT displayed across all e-invoices and relevant queries.Steps to Change the Time Zone to MYT

Go to Settings >
Time Zone inside the ClearTax web portal.Select MYT as your preferred timezone.
Choosing the most suitable time zone for your e-invoicing is important to ensure that your transactions are accurately recorded and reported in alignment with your business hours. Ensuring your business convenience is our utmost priority.

How to use our error resolution guide

We understand how crucial it is to ensure your e-invoicing process runs smoothly. That's why we are excited to share our Error Resolution Guide – a step-by-step resource designed to help you quickly troubleshoot and resolve common e-invoicing errors.

Explore the guide here: Error Resolution Guide.

How to use our Step by Step product guides

Stay ahead of the e-invoicing compliance curve with our Comprehensive E-Invoicing Guide for Malaysia. This essential resource covers everything you need to know for smooth and compliant implementation under the latest LHDN regulations.

Explore the guide here: E-Invoicing Guide for Malaysia.

How to go live with e-Invoicing in just 24 hours

To streamline your e-invoicing process, use ClearTax’s Excel ingestion method. Simply download the LHDN-compliant Excel template, fill in the necessary details such as seller and buyer information, invoice amounts, and tax details. Once completed, log into the ClearTax portal, upload your filled Excel sheet, and validate the data. Upon successful validation, you can quickly generate your e-invoices and even print them with QR codes for easy compliance.

Announcement header

Announcement content

Etiam sodaleSandbox environment made available by LHDN for testings ac felis id interdum
LHDN has recently released the sandbox environment with an updated list of Sandbox APIs and Sandbox Identity Service URL on the FAQ page. Updates to writeup of HTTP 400 Error Responses for multiple APIs have also been introduced in the API documentation.
Recent Changes in Malaysian E-Invoicing Guidelines
LHDN recently released the updated e-invoicing guidelines on April 6th, 2024, introducing significant changes in the e-invoice generation process and details that need to be submitted for e-invoice generation.
LHDN releases an update to the SDK version
LHDN has released an updated set of guidelines and an SDK update to version 1.0 ahead of the sandbox environment release on 6th April 2024. The SDK update contains the updated API documentation for e-Invoice functionality. It also clarified error responses and inputs for various API endpoints.
Penalty for LHDN e-invoicing non-compliance
LHDN recently announced penalties for non-compliance with its mandates on 14th March 2024. Failure to issue e-invoice will result in a fine between RM200 to RM20,000 or imprisonment or both
LHDN releases the SDK (beta version) for Malaysia E-invoicing system
LHDN released the beta version of the SDK on 9th Feb 2024. The beta version of the SDK introduces APIs that will be exposed to connect with the MyInvois system, document types supported & their schemas, code tables & document validation rules.
Know more

Please fill in your details and our representative will get in touch with you shortly

Get in touch
Thank you! Ready to take the next step? Schedule a call with us right now for personalized assistance
Oops! Something went wrong while submitting the form.
Schedule a Call