You can now delete Failed documents directly through the ClearTax portal or via our API:
We’ve made some tweaks to the homepage tiles to help you track documents more effortlessly. Now, you’ll be able to see document numbers for Sales and Purchase documents with a "Consolidated" status—offering clearer insights at a glance.
We’re confident these updates will make your invoicing smoother and more efficient, giving you more control and clarity in managing your documents. As always, we're continuously working to improve your experience and would love to hear your feedback on these changes.
ClearTax e-invoicing portal that allows businesses to generate consolidated e-invoices for B2B and B2C sales documents, as well as self-billed purchases.As per the latest guidelines shared by LHDN on 30th July, LHDN has granted relaxation in the way businesses are allowed to consolidate their documents instead of reporting each document separately during the interim relaxation period (6 months).To meet LHDN compliance standards, businesses can use the ClearTax portal to consolidate their sales and self-billed purchase documents.Steps to Use ClearTax for Consolidated e-InvoicingTo generate consolidated e-Invoices on the ClearTax portal, follow these steps:
1. Upload Your Documents: Consolidation can be done for B2B and B2C sales and self-billed purchase documents. First, ensure all your documents are uploaded to the ClearTax portal. You can upload your data in two ways:
2. Select Documents for Consolidation: Consolidation can be performed for any document type supported by LHDN (e.g., Invoice, Credit Note) for a given calendar month. However, please note:
3. Generate Consolidated e-Invoices:
We have observed that for certain transactions users get the error message “maximum allowed document line length 2000 exceeded” or “maximum allowed document size 300 KB exceeded” while generating e-Invoice.
What is this error?
LHDN allows document size less than 300 kb in a request to generate e-invoice, however in cases where a single invoice has a huge number of line items this payload size is breached and LHDN gives an error message - “Invalid structured submission, Maximum allowed document line length 2000 exceeded.” or “Invalid structured submission. Maximum allowed document size 300 KB exceeded”, even after minification of payload is done.
Based on our observation, when an individual document has between 50-75 line items then size of payload as per LHDN data schema increases to more than 300 Kb and we start getting this error from LHDN side, when we send the payload for e-Invoice generation.
In certain cases, we have observed, higher numbers of line items also get accepted when the amount of details in a document is minimal.
How to resolve this error?
In case when a single invoice has a huge number of line items or when you are receiving the above-mentioned error message, LHDN has recommended that you split the invoice into multiple smaller invoices of lesser line items so that document size is less than 300 Kb and try to generate e-invoice for the individual smaller invoices.
How to split the invoice?
Please note, these are some of potential solutions and there may be other ways to handle splitting of invoices that you may explore. We suggest you discuss internally and choose the right method as per your business needs. We will keep you informed in case there is any change in specification by LHDN regarding this.
We understand that navigating the e-invoicing process can sometimes raise questions. To assist you further, we've compiled a comprehensive list of Frequently Asked Questions (FAQs) tailored specifically for you.
Check out our FAQ page where you’ll find answers to common questions like:
Access the FAQ Page Here
Whether you're new to our platform or have been using it for a while, this resource is designed to make your experience as seamless as possible. If your question isn’t covered, our Customer Success Team is always ready to provide personalized support.
Did you know that you can choose between Malaysia Time (MYT) and Universal Time Coordinated (UTC) as your preferred time zone for processing and viewing your e-invoices on the ClearTax Web Portal?Default Setting: UTCClearTax processes and displays your data by default in Universal Time Coordinated (UTC) as LHDN expects the timezone to be in UTC. Any e-invoicing payload you send to ClearTax is managed using UTC, and you'll see this time zone reflected in your Import History, Document Details Page, Print, and Reports.Changing the Time Zone to MYT You have the option to switch the time zone setting to Malaysia Time (MYT). By making this simple change, ClearTax will process all date and time data according to MYT, and you'll see MYT displayed across all e-invoices and relevant queries.Steps to Change the Time Zone to MYT
Go to Settings >
Time Zone inside the ClearTax web portal.Select MYT as your preferred timezone.
Choosing the most suitable time zone for your e-invoicing is important to ensure that your transactions are accurately recorded and reported in alignment with your business hours. Ensuring your business convenience is our utmost priority.
We understand how crucial it is to ensure your e-invoicing process runs smoothly. That's why we are excited to share our Error Resolution Guide – a step-by-step resource designed to help you quickly troubleshoot and resolve common e-invoicing errors.
Explore the guide here: Error Resolution Guide.
Stay ahead of the e-invoicing compliance curve with our Comprehensive E-Invoicing Guide for Malaysia. This essential resource covers everything you need to know for smooth and compliant implementation under the latest LHDN regulations.
Explore the guide here: E-Invoicing Guide for Malaysia.
To streamline your e-invoicing process, use ClearTax’s Excel ingestion method. Simply download the LHDN-compliant Excel template, fill in the necessary details such as seller and buyer information, invoice amounts, and tax details. Once completed, log into the ClearTax portal, upload your filled Excel sheet, and validate the data. Upon successful validation, you can quickly generate your e-invoices and even print them with QR codes for easy compliance.
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Enhanced Print Templates for a Smoother Invoicing Experience
We’ve made some updates to our print templates to make your invoicing process even easier:
New Templates- We’ve added new options to cover more of your needs:
- Export Invoices for export transactions.
- B2C Invoices for business-to-consumer transactions.
A Government Format template that aligns with the MyInvois portal guidelines.
Easier to Find What You Need- We’ve renamed the templates so it’s simpler to pick the right one:
i. Standard EInvoice Template (ID: 1)
ii. ClearTax Export Template (ID: 6)
iii. ClearTax EInvoice Template (ID: 8)
iv. Govt EInvoice Template (ID: 9)
v. ClearTax B2C EInvoice Template (ID: 33)
Template Previews & Helpful Descriptions:
Now, you can preview each template before using it, and we’ve added descriptions for things like country codes, tax types, and units of measurement to make everything clearer.
Cleaner Layout & Better Formatting:
We’ve tidied up the alignment and hidden unnecessary fields to improve the overall look of your invoices.
Currency Formatting: The currency symbol has been removed from all amounts, and values are now shown in the invoice’s currency code for greater clarity.These changes only apply to our standard print templates. Any custom templates you have remain unchanged.